Safety first: Highgate Hospital accepting cashless payments only
From 1 September 2020, Highgate Private Hospital will no longer be accepting cash payments from patients for their procedures.
The change is in response to the coronavirus pandemic and is intended to reduce the possible spread of the infection by banknotes and coins. Highgate has experienced a decline in the use of cash by our patients in recent years, with the vast majority of people paying online and using credit or debit cards.
The move to cashless payments affects patients funding their own care.
We are confident that this change to remove cash-based transactions will maintain safety at Highgate, reduce queues at reception and improve customer service and overall efficiency.
We will be working with all our customers to ensure that they are able to manage the change and find a suitable, alternative method of payment, should they currently be using cash.
Payment must be received in full 72 hours prior to admission.
Moving to cashless transactions: frequently asked questions
Q: Do you accept payment by cheque?
A: We will accept payment by cheque, but cheque payments must be made no later than 14 days prior to the procedure date
Q: What if I don’t have a credit or debit card?
A: We also accept payment by bank transfer. Our bank details are included on the Self Pay letter. If paying by bank transfer, please be sure to use your hospital number and name as a reference on the payment
Q: I’m still confused. Who can I contact for more information?
A For further information please contact Highgate’s Hospital Finance Department: firstname.lastname@example.org or by phone on 0208 341 4182.