Frequently asked questions (FAQs)
We recognise that coming into hospital for an operation is, for most people, a daunting experience, so here we’ve answered some of the most commonly asked questions.
Can I park my car at the hospital?
We have a small car park located either side of the hospital’s main entrance. If there are no spaces, you can park on the roads surrounding the hospital but please be aware that parking restrictions are in place between 10am and 12noon.
What are the visiting hours?
We have no set visiting times; friends and relatives are welcome at any time throughout the day. However, we ask that after 10pm, all visitors liaise with our nursing staff by calling 020 8108 3234, prior to visiting.
Can visitors stay overnight?
Unfortunately not but there are a number of hotels and B&Bs in the local area. Call us on 020 8341 4182 to obtain a copy.
What should I bring with me?
- Nightwear, dressing gown and slippers.
- Casual clothing
- Personal toiletries
- Books or magazines
- Any medication you are currently taking
- Any relevant x-rays you may have
- Your insurance documentation
What time is my operation?
The time of your operation depends on a number of factors, such as how many patients your consultant has to see, and therefore we are unable to give you an exact time for surgery. Whilst the time given in your admission letter is the time you need to arrive at the hospital and not the time of your surgery, it is important that you arrive on time as your consultant and anaesthetist will want to visit you and our nurses will need to prepare you in readiness for surgery.
Can I eat and drink before my operation?
You may need to refrain from eating and/or drinking prior to your operation, but this will be detailed in your admission letter along with any other instructions such as needing x-rays or blood tests before coming into hospital.
Do I have to remove my jewellery and piercings?
Yes, all body piercings and other jewellery should be removed before you arrive at the hospital. Plain wedding bands may be worn but will need to be covered with tape during surgery. Before your operation, you will also need to remove any nail varnish, nail extensions and cosmetics.
Are meals included in the price?
Yes, all patients’ food and drinks are included in the price you pay for treatment.
Do you cater for vegetarians?
We cater for all dietary requirements including vegetarian and kosher choices and special diets such as gluten-free.
Can I smoke in the hospital?
Patients and visitors are not permitted to smoke anywhere within the hospital building or grounds.
Can I use my mobile phone in the hospital?
Yes, as long as it does not disturb your treatment or that of other patients.
When can I go home?
This is dependent on your recovery but your consultant or nurse will advise you how long you will need to stay in hospital for.
If there is anything else you want to ask, please do not hesitate to contact us on 020 8108 3234 or email us.