Patient Satisfaction

Many of our referrals come via word of mouth or personal recommendations, and we’d like to keep it that way!  That’s why patient feedback, positive or negative, and your suggestions and opinions are extremely important to us so that we can continually improve the service we provide.

As part of our efforts to continually improve the patient experience, we are working closely with our third parties to better the admissions process.

Here are some of the comments we have received recently from our patients:

“Everyone was calm, efficient, helpful, knowledgeable, friendly and very reassuring.”

“I was very pleased with the service and staff. They are all very professional and caring. I would definitely recommend Highgate Private Hospital to friends and relatives.” 

“Fantastic care from start to finish.”

“The quality of care has been brilliant! Everyone has been caring, helpful, attentive as well as friendly.”

Below are the results of our latest Patient Satisfaction Survey:


Annual Patient Safety Satisfaction Report